To return a DTF Xperts - J&B Printing Company product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. If any noticeable damage can be seen to the packaging, there is a high probability the products inside could be damaged. Take pictures of the damage and make note with the shipper, before they leave open the package and take pictures of the contents. Absolutely no returns are accepted from damages caused by shipping. File a claim immediately with the shipper. All of our shipments are insured. We carefully package all items that go out for shipping and clearly marked FRAGILE and which end is UP.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
DTF Xperts - J&B Printing Company - Returns
4460 Washington Rd Box 19
Evans, GA 30809